Subscription, Billing & Cancellation Terms
1. Current Pricing
Cheetah’s current subscription plans, prices, included users, additional-user charges, features, and other commercial terms are published on https://cheetah-smart.com. The website is the authoritative source for Cheetah’s current pricing and plan offerings.
Cheetah may change prices, plans, included users, additional-user charges, features, packaging, billing methods, or other commercial terms from time to time.
2. Changes for Existing Customers
For an existing paid subscription, Cheetah will provide reasonable advance notice of any material increase in subscription pricing or material change to the applicable subscription, generally at least thirty (30) days before the change becomes effective, unless a shorter period is permitted or required by applicable law or is necessary due to circumstances outside Cheetah’s reasonable control.
Cheetah may replace or modify a plan and may move Customer to a successor or reasonably comparable subscription tier. A successor tier does not have to retain the same plan name or exact feature set.
If Customer does not agree to a material price increase, Customer may cancel before the new pricing becomes effective. No change will retroactively alter amounts already paid for a completed billing period.
3. Plan Selection
Customer selects the subscription plan presented during signup. Customer is responsible for selecting a plan appropriate for its business and monitoring users and usage.
The plan, pricing, user limits, and other commercial terms presented to Customer at checkout govern the initial purchase, subject to later changes permitted by these Terms.
4. Free Trial
Cheetah may offer a fourteen (14) day free trial unless another trial period is expressly displayed during signup.
No subscription fee is charged during the trial. A valid payment method may be required.
Customer may cancel at any time during the trial. If Customer cancels before the trial ends, the paid subscription will not begin, except where otherwise expressly stated during signup.
5. Authorization to Charge
By entering payment information, selecting a plan, or completing signup, Customer authorizes Cheetah and its designated payment processor to charge the selected payment method for the subscription, additional users or seats, applicable taxes, upgrades, additional services, and subsequent recurring charges properly due under the applicable subscription.
6. First Charge
Unless Customer cancels before the free trial ends, the selected subscription may automatically convert to a paid subscription at the end of the trial. The first charge will cover the applicable billing period at the price displayed at signup, plus applicable additional-user charges and taxes.
7. Recurring Charges
After the first charge, the subscription automatically renews according to the billing interval selected by Customer. Monthly subscriptions generally renew on the same calendar day each month; if that calendar day does not exist in a particular month, billing may occur on the last available day of that month.
Recurring charges continue until Customer cancels the subscription.
8. Additional Users
The selected plan includes the number of users displayed at signup or on the Cheetah website. Users beyond the included amount may incur additional charges at the then-current additional-user price published by Cheetah.
By adding an additional user, Customer authorizes the applicable charge. Cheetah may calculate additional-user charges according to the billing method displayed in the Service or during the user-addition process.
9. Upgrades and Downgrades
Customer may change subscription plans when the functionality is available in the Service. Changes may take effect immediately or at the beginning of the next billing period, as displayed during the change process.
Any resulting price difference will be handled according to the billing information presented at the time of the change.
10. Taxes
Applicable sales, use, VAT, or other taxes may be added where required by law. Customer is responsible for taxes applicable to its purchase, except taxes imposed on Cheetah’s net income.
11. Cancellation
Customer may cancel through the account’s subscription or billing settings or another cancellation method provided by Cheetah.
Cancellation stops future renewal charges. Unless otherwise stated, the subscription remains active through the end of the current paid billing period.
12. Effect of Cancellation
Cancellation does not create a refund or credit for unused time in the current paid billing period. Cancellation does not eliminate amounts already owed.
Following termination, Customer Data will be handled according to the Terms of Service and Data Processing & Security Addendum.
13. Refunds
Subscription payments are non-refundable except where a refund is required by applicable law or expressly authorized by Cheetah.
Cheetah may, in its discretion, issue a refund, credit, extension, or other accommodation without creating an obligation to provide the same accommodation in the future.
14. Failed Payments
If a payment fails, Cheetah or its payment processor may retry the payment and notify Customer.
If payment remains unpaid, Cheetah may restrict, suspend, or terminate access to the Service. Cheetah is not responsible for losses resulting from suspension or termination caused by Customer’s failure to maintain a valid payment method or pay amounts due.
15. Chargebacks and Billing Disputes
Customer agrees to contact Cheetah regarding billing disputes before initiating a chargeback where reasonably possible. This does not limit rights that cannot legally be waived.
Unauthorized or improper chargebacks may result in suspension or termination of the account and may subject Customer to amounts properly due, processing fees, or other remedies permitted by law.
16. Promotional Pricing
Cheetah may offer promotional, introductory, discounted, or special pricing. Unless expressly stated otherwise, promotional pricing applies only for the period specified in the applicable offer and may automatically renew at the then-current regular price after the promotional period ends.
Promotions may be subject to eligibility requirements and may not be combined unless expressly stated.
17. Billing Records
Cheetah and its payment processor may retain records showing subscription, plan, trial dates, billing dates, amounts charged, payment status, cancellation date, and payment authorization.
18. Customer Acknowledgment
Customer understands that the Service is a recurring subscription and that current pricing is published on the Cheetah website.
Customer is responsible for canceling before the next billing date if Customer does not wish to continue.
Customer’s continued subscription constitutes authorization for recurring billing according to these Terms and the terms shown at signup.
19. Relationship to Terms of Service
These Subscription, Billing & Cancellation Terms form part of the Cheetah Smart Terms of Service.
If a conflict exists concerning pricing, billing, renewal, cancellation, refunds, or payment mechanics, these Subscription, Billing & Cancellation Terms control solely with respect to that specific subject matter.