Acceptable Use & Customer Responsibility Policy

1. Purpose

Cheetah Smart ERP is intended to help legitimate businesses manage their operations. Customers must use the Service responsibly, lawfully, and in accordance with these rules and the Terms of Service.

2. Customer Responsibility

Customer is responsible for information entered into the Service, the accuracy of business information, user permissions, account credentials, authorized users, appropriate use of the Service, maintaining independent records of critical information, and compliance with laws applicable to Customer’s business.

Customer is also responsible for verifying prices, costs, inventory, calculations, orders, production information, reports, configurations, and other information before relying upon it for material business activity.

3. Administrator Responsibility

Customer’s administrator is responsible for maintaining accurate company and user information, assigning appropriate access permissions, removing former or unauthorized users, maintaining account security, and reviewing information entered into the system.

Customer is responsible for the acts and omissions of its authorized users to the maximum extent permitted by law.

4. Plan and User Responsibility

Customer is responsible for selecting an appropriate subscription plan and monitoring the number of active users.

Current plan limits and pricing are published on https://cheetah-smart.com. Additional users may be charged according to the then-current pricing displayed by Cheetah.

5. Authorized Users

Customer may allow employees and authorized representatives to access the Service according to the subscription plan.

Customer must not knowingly allow unauthorized persons to access the account and is responsible for activity performed through authorized user accounts.

6. Customer Configuration

Customer is responsible for configurations, pricing, costs, formulas, workflows, rules, thresholds, permissions, product data, inventory data, customer data, vendor data, imported data, and integrations established or used by Customer.

Cheetah is not responsible for losses caused by incorrect Customer configuration or data.

7. Prohibited Activities

Customer may not:

• Access another customer’s account or data;
• Attempt to circumvent security controls;
• Probe or scan systems for vulnerabilities without authorization;
• Upload malicious code;
• Interfere with the Service;
• Reverse engineer or attempt to extract source code;
• Resell the Service without authorization;
• Use the Service for unlawful activity;
• Abuse automated systems;
• Circumvent usage limitations;
• Upload information Customer has no legal right to use;
• Use the Service to infringe another person’s rights;
• Use the Service to transmit fraudulent, deceptive, or malicious material; or
• Create unreasonable risk to Cheetah, other customers, or third-party systems.

8. Sensitive Information

Customers should not use Cheetah to store information that Cheetah specifically prohibits or that Customer does not have the legal right to process.

Unless expressly agreed in writing, the Service is not represented as a specialized system for regulated or highly sensitive categories of information. If Cheetah later supports such data categories, additional agreements or technical requirements may apply.

9. Security Incidents

Customers must promptly notify Cheetah if they believe an account has been compromised, credentials have been stolen, unauthorized access has occurred, or Customer Data may have been exposed.

10. Business Continuity and Verification

Customer is responsible for maintaining business-continuity procedures appropriate to its operations and for maintaining independent records or backups of critical information.

Customer must not assume that the Service is a substitute for independent operational controls, review procedures, or backups.

11. Enforcement

Cheetah may investigate suspected violations and temporarily suspend an account when reasonably necessary to protect Customer Data, other customers, Cheetah, the Service, or third-party systems.

Where appropriate, Cheetah will provide notice and an opportunity to correct the problem. Cheetah may take immediate action where necessary to address security, legal, fraud, abuse, or operational risks.

12. No Expansion of Cheetah Liability

This Policy does not expand any warranty or liability owed by Cheetah beyond the Terms of Service. The disclaimers, exclusions of damages, liability cap, indemnification provisions, and personal-liability protections in the Terms of Service apply to this Policy.

13. Changes

Cheetah may update this Policy as the Service evolves, provided that material changes will be handled according to the notice provisions of the Terms of Service.